SatCom was founded with the idea that quality is the cornerstone of our business. All of our agents are monitored daily by our in-house Quality Assurance experts and we review every order to ensure that customer expectations are met or exceeded.
In addition, SatCom is monitored by an independent monitoring firm which compares our results to other leading teleservices vendors. In competing daily against the other accredited and award winning firms, SatCom has had the highest quality scores for the last 7 of 8 QTR’s with scores over 5% higher than the average of all vendors. SatCom was named Time Warner Cable’s Quality Vendor of the Year for 2011, 2012 and 2013.
Title for Chart: SatCom’s Quality Assurance scores beat the competition:
Note: SatCom’s 99.5% score for August, 2012 is the highest average score that Time Warner Cable’s 3rd party QA agency has ever recorded
SatCom is serious about telemarketing compliance. We follow all FTC, FCC and state regulations and make sure you are 100% compliant. You won’t find any shortcuts here. Our reputation rides on it. In fact, SatCom has never been cited for any violation of state or federal telemarketing laws.
SatCom Marketing received SRO (Self-Regulatory Organization) accreditation from the Professional Association for Customer Engagement (PACE) in 2011. PACE created SRO accreditation to encourage and enable self-monitoring of compliance standards and rules defining appropriate teleservices practices. As of December, 2012, only 17 other companies have earned this distinction. Our accreditation is your assurance that your calls are compliant with the Telephone Consumer Protection Act (TCPA) as well as various other FCC, FTC and state regulations.