Technology is critical to success in the teleservices
industry. That’s why SatCom maintains a team of
professionals dedicated to working with our clients to
drive the success of each and every campaign. They
build and maintain optimized solutions to make sure your
project runs smoothly and delivers maximum
return-on-investment. Our team of professionals is
on call 24/7 so your projects always get the attention
Our hosted and cloud-based predictive dialing and call management capabilities are designed to be fully redundant and easily scalable so we can handle any size project. This technology allows us to seamlessly blend inbound and outbound calls in a way that optimizes sales and service while minimizing cost. Our call handling system provides a host of options including prioritized agent distribution, call recording, recorded message delivery, call transfers and email capabilities. We provide connectivity and support for many major billing systems including CSG, ICOMS and ACSR. Our system also has the ability to connect to a database of your customers to allow for a screen pop of customer records in real-time to enhance the customer experience and help reduce costs.
With UPS power and a standby power generator, we maintain a 99.99%+ uptime standard and can continue to handle your programs no matter what is happening around us. SatCom maintains a standby server environment to allow a complete swap in the unlikely event of a server failure. We maintain a complete disaster recovery plan to allow us to be back up and running quickly in the case of some catastrophic event. Our technology group is designed to ensure your customer facing programs will be up and running right when you need them.