Technology

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20 Years of Telemarketing Experience

With 20 years of experience in sales and teleservices, we serve the top companies in cable, telecommunications, energy and other industries including many Fortune 500 companies. Watch our video to learn more about our state-of-the-art contact center.

Industry Leading Sales Results

SatCom Marketing is the sales leader with the highest close rates in the industry. Find out how our experience can help you deliver on your next campaign.

Award Winning Call Quality

Our agents are monitored by an independent Quality Monitoring firm and receive the highest scores compared to other top teleservices companies. Find out just how much higher our quality scores are than our competition.

Regulatory Compliance

SRO Accredited by the Professional Association of Customer Engagement. Find out how we keep you in compliance with the ever-changing federal and state telemarketing regulations.

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Results Driven Telemarketing Solutions

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Technology

Technology is critical to success in the teleservices industry.  That’s why SatCom maintains a team of IT professionals dedicated to working with our clients to drive the success of each and every campaign.  They build and maintain optimized solutions to make sure your project runs smoothly and delivers maximum return-on-investment.  Our team of professionals is on call 24/7 so your projects always get the attention the need.
 
Our hosted and cloud-based predictive dialing and call management capabilities are designed to be fully redundant and easily scalable so we can handle any size project.  This technology allows us to seamlessly blend inbound and outbound calls in a way that optimizes sales and service while minimizing cost.  Our call handling system provides a host of options including prioritized agent distribution, call recording, recorded message delivery, call transfers and email capabilities.  We provide connectivity and support for many major billing systems including CSG, ICOMS and ACSR.  Our system also has the ability to connect to a database of your customers to allow for a screen pop of customer records in real-time to enhance the customer experience and help reduce costs.
 
With UPS power and a standby power generator, we maintain a 99.99%+ uptime standard and can continue to handle your programs no matter what is happening around us.  SatCom maintains a standby server environment to allow a complete swap in the unlikely event of a server failure.  We maintain a complete disaster recovery plan to allow us to be back up and running quickly in the case of some catastrophic event.  Our technology group is designed to ensure your customer facing programs will be up and running right when you need them.

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