Teleservices for the Cable Industry Exclusively

• Strong product knowledge means you do not have to teach us about your products
• Members of CTAM, WICT, and ATA insures we keep on top of current Cable and Teleservices issues
• In depth knowledge of all billing system including ICOMS and CSG for seamless campaign management
• Proven offer and product positioning strategies that deliver results
• Daily, weekly and monthly reports that give you the Information to manage the complex and every-changing needs of your business
• Agility to move at a moments notice

Consultative Selling

• Our experienced agents are skilled at establishing rapport
• Our style is conversational, not a sales pitch
• Our scripts are designed to give consultants the flexibility to tailor their presentation
• Our knowledge of the full array of products allows us to up sell and/or offer a different product in order to maximize RGUs per contact
• We customize our agent incentives to deliver what you need
• We routinely monitor and score agents to ensure that your customer have positive interactions with us and that sales opportunities are maximized

Committed to Quality

• All agents are monitored both live and via recordings on a weekly basis
• Calls are scored to insure we meet a stringent set of quality standards - The goal is a minimum of 85%; average is 91%
• Agents qualify for sales commissions provided they meet all call quality standards
• All sales are verified following TSR standards, exceeding the minimum requirements
• The Order-Entry department is also quality-focused and feedback indicates we have fewer errors than some client's in-house groups
• We are currently working on SRO accreditation - Less than 1% of ATA member firms have this designation

Best Talent for your Customers

• Prospective employees are pre-screened and less than 25% are granted a behavioral question based, 2-step, interview process
• Our employees are eligible for medical, dental, short-term disability and personal time-off. In late 2009 we introduced 401k, demonstrating our long term commitment to all our employees and their family's financial security
• Our supervisors top 8 years of average call center experience while our leads average 4+ years
• New agents receive a minimum of 1 week classroom training followed by a nesting period of 1 to 2 additional weeks before taking calls independently
• SatCom takes great pride in our culturally diverse staff. Bi-lingual ( predominately English/Spanish) agents are available and historically have been excellent producers.

The SatCom Advantage

Strong product Knowledge
Member of CTAM, WICT & ATA
Knowledge of ICOMS an CSG
Seamless campaign management
Agents skilled at establishing rapport
Trained to up sell for maximum RGU's
Agent monitor in for quality

SRO accreditation in Q1 of 2010