At SatCom Marketing, we consider our culture to be a big part of our industry leading sales success. From day one our culture has been built to deliver quality sales and customer interactions for our clients. SatCom is rated one of the highest companies on Glassdoor of companies in this category. 83% of employees would recommend SatCom Marketing to a friend, and 96% approve of the CEO. Our culture is built on the following cultural principals:
It is made clear to our employees from day one: We are here to sell on behalf of our clients. We talk about it in the interview process. We teach it in training. We live it on the sales floor. We celebrate it, we incent it and we reward it. Most importantly, we insist our sales consultants achieve it.
Our culture is one of mutual respect. Mutual respect between our management team and the sales floor. Mutual respect between departments. Mutual respect between all SatCom employees. And most importantly, mutual respect between SatCom employees, our clients and their customers. We just won’t accept anything else.
Quality is one of our founding principles and our employees understand the expectation; no backend customer problems or escalations. Our in-house Quality Assurance team monitors every agent, every day to ensure that they are delivering against our 24 point quality guidelines. We are also monitored by a 3rd party Quality Assurance vendor that compares us with other top telemarketing providers and we consistently achieve the highest quality scores. We focus on quality not because we have to, but because we believe it is the right thing to do.
SatCom is serious about telemarketing compliance. We follow all FTC, FCC and state rules and make sure you are compliant with all federal and state regulations – including the Telephone Consumer Protection Act of 1991 (TCPA). In fact, SatCom has never been cited for any violation of state or federal telemarketing laws. We are one of only a handful of companies to achieve accreditation as a Self-Regulating Organization (SRO) through the Professional Association for Customer Engagement (PACE). You won’t find any shortcuts here. Our reputation rides on it. Even more importantly, your reputation rides on it.